Terms & Conditions

1. The Services

VOCALO provides AI-powered receptionist services including automated call answering, appointment booking, lead capture, call transcription, analytics, and knowledge base management. The services are delivered through a web-based dashboard and a phone-based AI agent configured specifically for your business.

By subscribing to VOCALO, you agree that our AI agent will handle inbound calls to your designated phone number according to the instructions and business information you provide through the dashboard.

2. Fees and Payment

Subscription fees are charged monthly in advance. Each plan includes a set number of minutes per month. Usage exceeding the included minutes will be billed at the overage rate specified in your plan. Add-on services are billed at the rates listed at the time of purchase.

All fees are non-refundable except as required by applicable law. We reserve the right to change our pricing with 30 days' notice. Price changes will apply to the next billing cycle after notification.

3. Term

Your subscription begins on the date you sign up and continues on a month-to-month basis until cancelled by either party. There are no long-term contracts or cancellation fees. You may cancel at any time before your next billing date.

4. Suspension and Termination

We may suspend or terminate your account if: (a) you fail to pay fees when due; (b) you violate these Terms; (c) your use poses a security risk to us or other users; or (d) you use the service for unlawful purposes. We will provide reasonable notice before suspension except in cases of urgent security concerns.

5. AI and Service Limitations

VOCALO's AI receptionist is designed to assist with routine call handling tasks. It is not a substitute for professional medical, legal, or emergency advice. The AI may occasionally misunderstand callers or provide inaccurate information. You are responsible for keeping your knowledge base accurate and up to date.

VOCALO is not intended for use as an emergency service. Callers with medical emergencies should be directed to call 911 or their local emergency number. We recommend configuring your AI agent with appropriate emergency instructions.

6. Call Recording and Data

All calls handled by VOCALO are recorded and transcribed for quality assurance and service delivery purposes. You are responsible for complying with applicable call recording laws in your jurisdiction, including obtaining any required consent from callers. VOCALO can be configured to include a recording disclosure at the beginning of each call.

7. Confidentiality

We treat all business information and call data you provide as confidential. We will not use your data to train general-purpose AI models or share it with other clients. Your knowledge base, call recordings, and caller information are accessible only to you and authorized VOCALO personnel for support purposes.

8. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account. We reserve the right to disable accounts that we reasonably believe have been compromised.

9. Privacy Compliance

Our collection and use of personal information is governed by our Privacy Policy. By using VOCALO, you acknowledge that you have read and understood our Privacy Policy. You are responsible for ensuring that your use of VOCALO complies with applicable privacy laws in your jurisdiction, including obtaining any required consents from your callers.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOCALO'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM. WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST BUSINESS OPPORTUNITIES.

12. Indemnification

You agree to indemnify and hold harmless VOCALO and its officers, directors, and employees from any claims, damages, or expenses arising from: (a) your use of the services; (b) your violation of these Terms; (c) your violation of any applicable laws or regulations; or (d) information you provide to train your AI receptionist.

13. General Provisions

These Terms constitute the entire agreement between you and VOCALO. If any provision is found to be unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right or provision does not constitute a waiver. You may not assign or transfer these Terms without our prior written consent.